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SHIPPING POLICY

Digital products are available immediately after payment. Should you encounter any issues with downloading product files, please contact us - we'll make it right.

 

Tangible products (yarn, books, etc.) are shipped within the domestic United States at a flat rate of $5.00. FLH ships typically ships First Class/Priority Mail unless otherwise indicated. Tracking numbers are always provided as your package is prepared for shipping. 

RETURN & EXCHANGE POLICY

Due to the nature of digital products, refunds are generally not provided. However, if the product is not yet downloaded (according to FLH records) and there are unusual circumstances, we may make exceptions. 

 

All other products are returnable within 14 days unless specified otherwise. Please allow up to 7 days for processing.

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